Privacy Policy

Pharaoh's Tobacco

Effective Date: 24/08/2025

Pharaoh's Tobacco respects your privacy and is committed to protecting your personal information in accordance with South African data protection laws, including the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, visit our store, or engage with our products and services.

1. Who We Are

Pharaoh's Tobacco is your all-in-one destination for quality tobacco products from around the world. With over 30 years in the industry, we offer a wide selection including:

Cigarettes
Premium Cigars
Pipe Tobacco
Shisha / Hookah Tobacco
Rolling Tobacco
Vapes
Accessories and more

2. What Information We Collect

When you interact with us online or in-store, we may collect the following personal information:

Identity Information:

Full name, date of birth (for age verification)

Contact Details:

Email address, phone number, billing and shipping address

Payment Information:

Credit/debit card details (processed securely via third-party payment gateways)

Account Information:

Login credentials, purchase history, preferences

Technical Information:

IP address, browser type, device information, cookies (if using the website)

Marketing Preferences:

Newsletter signups, product notifications

We do not intentionally collect or process sensitive personal information unless required by law.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Verify your age (18+ requirement)
Communicate regarding orders, inquiries, or support
Send optional communications (only with your consent)
Improve our website, services, and user experience
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties strictly for business operations, including:

Payment processors
Delivery and courier services
IT and website service providers
Regulatory or law enforcement agencies (if required by law)

All third parties are bound by confidentiality and data protection agreements.

5. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Correct or update your information
Object to certain types of processing
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing at any time

To exercise your rights, email us at pharaoohstobacco@gmail.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access, including:

SSL encryption on our website
Secure payment gateways
Access controls for staff handling personal information

7. Cookies and Tracking

Our website uses cookies to improve functionality and personalize your experience. You can control or disable cookies through your browser settings. For detailed information, see our Cookie Policy.

8. Age Restriction

Pharaoh's Tobacco does not sell products to persons under the age of 18. By using our site or placing an order, you confirm that you are 18 years of age or older.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Continued use of our services after changes indicates your acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Pharaoh's Tobacco

📍Cnr Verdi Boulevard cobble walk mall, Verdi Blvd, Durbanville, 7550

📧 Email: pharaohstobacco@gmail.com

📞 Phone: 082 676 7024