Refunds & Returns Policy

Pharaoh's Tobacco

Effective Date: 24th August 2025

At Pharaoh's Tobacco, customer satisfaction is important to us. Due to the nature of our products and in line with health regulations, we maintain a clear and strict returns and refunds policy.

🔞 Important Note on Tobacco & Age-Restricted Products

For hygiene, safety, and legal reasons, we do not accept returns or exchanges on tobacco, cigarettes, cigars, vaping products, or any other consumables unless the product is damaged, defective, or incorrectly supplied.

Eligible for Return or Refund

You may be eligible for a refund, replacement, or exchange if:

✓ You received a damaged or defective product
✓ You were sent the wrong product (not what you ordered)
✓ The item is unopened, unused, and in original packaging
✓ The return request is made within 7 days of delivery

Non-Returnable Items

We do not accept returns for the following:

✗ Tobacco products that have been opened or used
✗ Cigarettes, cigars, pipe tobacco, shisha, or dokha (unless incorrect or damaged)
✗ Vape liquids or disposable vapes once opened
✗ Accessories after use
✗ Clearance, promotional, or discounted items (unless faulty)

How to Request a Return

To initiate a return, please contact our team within 7 days of receiving your order.

Provide:

Full name and order number
A clear description of the issue
Photos of the product and packaging
Proof of purchase

📞 Phone: 082 676 7024

📧 Email: pharaohstobacco@gmail.com

Our team will respond within 1–2 business days.

Refunds Process

If your return is approved:

• Refunds will be processed to your original payment method.

• It may take 5–10 business days for funds to reflect, depending on your bank or payment provider.

• In cases of incorrect products, we will offer to replace or refund based on your preference.

Compliance

This policy is in accordance with the Consumer Protection Act, 2008 and relevant South African regulations for tobacco and nicotine products.

Our Promise

We are committed to delivering quality and accuracy with every purchase. If we've made a mistake, we'll fix it, fairly and quickly.

Contact Us

Pharaoh's Tobacco

📍 Cnr Verdi Boulevard cobble walk mall, Verdi Blvd, Durbanville, 7550

📧 Email: pharaohstobacco@gmail.com

📞 Phone: 082 676 7024